![]() For the download trial issue on, click Sign Out, then follow the instructions in step 1 to sign in again.Sign out and then sign in again (even if you signed in correctly the first time).Instructions can be found here: How to Sign-In to Adobe Creative Cloud Anyone using the Duke license must sign in with an Enterprise ID. Student accounts will be deactivated upon graduation or leaving Duke. Faculty/staff accounts need to have an active license to continue use. It can also be caused by a bad hosts file in limited instances, and this is most common when end users have had previous versions of Adobe creative software installed on their computers.įinally, your login may have expired. In some cases, the account needs to be deleted and re-provisioned. ![]() Signing out and back in can resolve this, as can clearing the cache. It can also be caused by an error on the Adobe side that does not provision resources properly when the account was created. This is most commonly caused by users not signing in properly. When downloading apps and opening them, the apps run in trial mode, notifying users with a variety of messages (depending on the app) that indicate limited functionality and that they must buy the software. Type AGENT in the chat box to bypass the automatic chatbot and be connected to a live person.After logging into with a Duke enterprise ID and accessing "Desktop apps", users only have the option to "Download trial" rather than "Download". Let us know how it goes!įor chat support, make sure you are signed in with your Adobe ID. ![]() If this is what you are experiencing, there are some system optimizations you can try. But I know other systems are struggling, as was my six-year-old computer before I upgraded in April of this year (see my February post above). I have 64GB of installed RAM, and a 2TB disk drive, so these processes aren't slowing me down or crashing my system. In studying them for some time now, the pattern of when and why they show up, and to what degree, is not evident. Hi you are having consistent trouble running Adobe apps, and you think it's because of these background processes, then contact Adobe support. Ultimately, I want to choose what software I run on my PC and if you use anything Adobe, you lose that choice unless you're very techy. I found this to be just too underhanded for me as they are then running background tasks that you have no choice over unless you delve into W11 far deeper than the general public are capable of. The thing that finally swayed me over to another publisher *coughaffinity* was that adobe have triggered machine tasks that run adobe software in the background which DO NOT show up in startup settings or services.msc. ![]() I'm sure I'll have to replace them IF I update but once you know where they are, it's an easy stop. I created EXE files to replace the adobe ones that are called instead thus preventing DC calling it's own background tasks. I also found that if you use nothing else, and open Adobe DC, it calls a sync program in the background as well as a background updater that don't close after closing DC. It s not 100% but kills 99% of all known germs. Windows wise, *insert favourite search engine here* and search for CCStopper. I ended up getting more techy and altering machine policies to stop it. Adobe background tasks still loaded and didn't even show in these areas. I am so tired of having to manually End Task all of Adobe's processes.ĭidn't solve the issue for me, especially on W11 as the adobe stuff now also installs a WSA version (android on W11) updater so disabling services, startup listings etc. Sure, but can it please do that when I'm actually opening up the software? Why does it have to constantly run in the background? I read here in the forums that Adobe needs to "check" to make sure you own the software. It makes no sense to me that any of these processes should be running if none of the applications are in use. Even long after I have opened/closed a program, processes continue to run. No processes should be running unless I start one of the programs or open Creative Cloud. I did not start up any of Adobe's applications. Still, when booting up my computer there are several Adobe processes running in the task manager. I also having any/all syncing turned off. I have "automatically check for updates" disabled in Creative Cloud Desktop. I have disabled all Adobe-related processes under Task Manager > Startup. Hello! I have been an Adobe user since college and still haven't found a solution for this.
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